Mill Street Residence Director

LAKE REGION HEALTHCARE CORPORATION•Fergus Falls, MN

3d•$75,005 - $109,990•Onsite

About The Position

Mill Street Residence is an assisted living community that prides itself on its employees making a difference. Whether it involves housekeeping, dining services, home care, maintenance, activities, or our front office, we strive to provide the highest level of quality care to the seniors we serve. At Mill Street, we treat people like family and it shows. This is an exciting opportunity to lead our facility in being the best assisted living community in town! The Mill Street Residence Director will direct the day-to-day function of the facility in accordance with current federal, state and local standards governing assisted living facilities while ensuring the highest degree of quality in the care and services provided to tenants at all times.

Requirements

Bachelor’s degree with knowledge of regulations associated with assisted living and long-term care facilities.
Should possess good intervention techniques, effective communication skills with groups and individuals, written skills, problem solving and decision-making capabilities, healthcare financial acumen, and the ability to supervise and solicit cooperation.
Previous supervisory experience in a hospital, long-term care or assisted living facility is helpful.
The position requires excellent interpersonal skills in order to communicate effectively with and counsel tenants, families and staff.
Must possess the ability to talk and exchange concepts by means of the spoken word; to hear and receive fine discrimination in sound, visual acuity required to effectively work with clients and move about work areas.
Written communication is required.
Clerical skills helpful for fiscal and managerial functions.
Must exhibit patience, tact, enthusiasm, and a positive attitude towards the elderly.
Position requires mobility, as he/she must go to tenants and/or families in multiple settings, on some occasions, rapidly.
This position involves sedentary-type work that is exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
The incumbent will sit for 4 hours, walk for 2 hours and stand for 2 hours during an average 8-hour day.
Need to be able to work in close contact with multiple types of personalities.
Must be able to handle multiple priorities in a calm, productive manner.
Must be able to attend the work site per schedule.

Nice To Haves

Previous supervisory experience in a hospital, long-term care or assisted living facility is helpful.

Responsibilities

Communicate effectively with tenants, families, customers, and team members while remaining calm, professional, and customer-focused.
Maintain confidentiality and HIPAA compliance by safeguarding sensitive information and using systems appropriately.
Promote teamwork through collaboration, recognition, constructive feedback, and support of organizational goals.
Demonstrate respect for diversity and create positive, welcoming experiences for all customers and tenants.
Adhere to organizational policies, including a hostility-free environment and the organization's mission and values.
Deliver customer-centered service that meets or exceeds tenant and customer expectations.
Support quality improvement initiatives and effectively address customer concerns.
Maintain job knowledge, required certifications, and compliance with organizational policies and procedures.
Contribute ideas and participate in efforts that improve services, processes, and outcomes.
Exercise sound judgment and make effective decisions in daily work activities.
Demonstrate reliability through punctuality, attendance, and respect for others' time.
Take initiative by prioritizing tasks, maintaining productivity, and completing responsibilities independently.
Use organizational resources responsibly, minimize waste, and promote workplace safety.
Maintain a clean, professional environment and adapt positively to changing priorities and needs.
Ensure compliance with licensing, regulatory, and organizational standards.
Communicate effectively with staff and support operational planning, budgeting, and staffing needs.
Develop employees through coaching, mentoring, performance feedback, and professional development.
Promote continuous quality improvement and hold staff accountable for performance expectations.
Lead with integrity, accountability, consistency, honesty, and commitment to the organization's mission.
Develop and implement marketing and community outreach efforts to support occupancy and referrals.
Maintain positive public relations and awareness of industry trends and local competition.
Coordinate tenant move-in processes and apartment modification requests.
Prepare and process contracts and related documentation accurately and timely.
Represent the organization ethically and professionally in all marketing and customer interactions.
Perform additional job-related duties, assignments, and responsibilities as directed by leadership to support organizational operations and resident needs.