Residence Counselor

Fountain House • New York, NY

2h • Onsite

About The Position

The Supportive Housing program provides exemplary support and assistance to member residents (individuals living with mental illness(es)) in their Fountain House licensed apartments. The Residence Counselor will assist residents in create a caring, collaborative environment where they can develop their skills to transition into independent housing.

We're looking for staff who are fiercely optimistic — who hold onto hope and keep searching for solutions in the face of the very real challenges our members navigate. We're looking for the professionally curious, who want to understand each member as a whole person and never stop learning. We're looking for people with a flexible mindset, ready to take creative risks and meet each day as it comes, and for the resilient, who stay steady through setbacks and still have something left to give the people around them. Above all, we're looking for communitarians — people who are energized by helping others while being part of a genuine community. If that sounds like you, we'd love to meet you.

Requirements

• Excellent verbal and written communication skills, including ability to effectively communicate within the agency and with external providers such as Physician, Social Security, Medicaid, Care Mangers, Home and Community Based Services support.
• Excellent computer and software proficiency (MS Office – Word, Excel, and Outlook) required.
• Must be able to work under pressure and in crises.
• Must be able to meet deadlines while maintaining a positive attitude.
• Ability to work independently and to conduct assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Nice To Haves

• Experience with AWARDS database preferred.
• Relevant experience in human service field, preferred.
• Flexible and able to work late, including evenings and weekends as needed.
• Positive, energetic, dynamic, and engaging personality.
• Collaborative & creative approach to work related duties.

Responsibilities

• Provide support to residents on medication compliance and assist with developing medication management skills.
• Provide training and support with skills building including but not limited to socialization, health services, daily living skills and assertiveness.
• Develop and assist in implementing service plans, which are determined by goals of the residents including reviewing service plans, identifying progress, and revising plan as needed.
• Engage and work alongside residents to perform necessary tasks for the upkeep of the apartment and the well-being of residents.
• Assist residents with moving their belongings into a Fountain House licensed apartment.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Benefits

• Empower Marginalized Communities – Elevate the voices of individuals with lived experience and drive real systemic change.
• Innovate in Mental Health Advocacy – Join a mission-driven team at the forefront of mental health reform.
• Professional Growth & Leadership – Access mentorship, training, and career development opportunities in a rapidly evolving field.
• Be part of a movement that is transforming mental health care through research, advocacy, and community.

What This Job Offers

• Career Level: Mid Level