Residence Admissions Clerk

University of Guelph•Guelph, ON

About The Position

The Residence Admissions Clerk provides front-line customer service for Student Housing Services (SHS) to residents, prospective students, parents and other stakeholders.

Requirements

1-year post secondary diploma in office administration, business administration or marketing.
6 months to 1 year of previous experience.
Superior oral and written communication skills are required.
Thorough competency in various computer systems, including Microsoft Office (Word, Excel, PowerPoint), Adobe Suite, social media platforms and operation of printers, copier, fax and debit machine.
Knowledge of the university admissions cycle, policies and procedures and campus residences are required.
Ability to demonstrate tact, diplomacy, patience and sensitivity to issues, concerns and needs of applicants and residents.
Ability to meet deadlines, work well under pressure and perform efficiently in a very busy work environment, accuracy and attention to detail.

Nice To Haves

Previous experience with website content editing, Colleague or StarRez is desirable.

Responsibilities

Processing housing applications, transfer requests, cancellations
Making room assignments
Roommate-matching
Recruitment, social media and marketing activities
Preparing and distributing information, application and other materials throughout the year
Adjusting student financial accounts as required
Meeting and advising students and parents on housing choices and issues
Working with residents and SHS staff in addressing concerns/problems of residents pertaining to room assignment
Liaising with stakeholder units such as Student Financial Services, Student Health Services, Student Accessibility Services, Interhall Council, Student Experience, CIP, Admissions, and other university departments
Processing residence deposits, general student payments to SAR account and other miscellaneous financial transactions as required