RESG Operations Manager

Federal Reserve Bank of Philadelphia•Cleveland, OH

14h•Onsite

About The Position

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives. As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change. For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications. Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed Manages various RESG services for both Cleveland and the 4th District including vendor contract services including food services, housekeeping, snow removal, and landscaping, RESG operational support services, District compliance and environmental, heath, and safety (EHS), transportation and logistics function, physical records management, mail, and central receiving. Ensures set-up of Bank events and meetings are executed as required in cooperation with other functional areas. Supervises the workflow, manpower and resources required to ensure premier customer service.

Requirements

Bachelor’s degree in business, Finance, Human Resources, Engineering / Technical or other degree with a minimum of 7 years of diverse professional work experience which may include 3+ years of supervisory responsibilities, or Master’s degree with a minimum of 5 years of diverse professional work experience which may include 1+ years of supervisory responsibilities
Valid Driver’s License
Knowledge Area – Advanced Level: Ability to perform independent research
Knowledge of and the ability to work within/develop an agile work environment utilizing Scrum methodologies
Knowledge of regulations, procedures and practices of a specific discipline (e.g., Accounting, Bank Examination, Budgeting, etc.)
Microsoft Office (Access, Excel, Outlook, PowerPoint, Word, etc.)
Project management
Skill Area – Advanced Level: Analytical
Presentation
Problem solving
Programming languages (e.g., .NET, JAVA, etc.)
Public speaking
Specialized operational/technical skills
Verbal communication
Written communication

Responsibilities

Provides oversight related to 4th District RESG vendor contract services.
Manage performance to meet service expectations, ensure overall customer satisfaction and align service offerings to address customer needs effectively.
Engage additional contractors and technical experts as necessary to service the properties in accordance with Bank standards and tenant lease requirements.
Maintain frequent contact with key stakeholders focusing on improving delivery service and customer satisfaction.
Ensure compliance with customer and performance standards and procedures, and measures and monitors progress to ensure targets are met.
Develops and manages department staff to maximize effectiveness.
Provides guidance to staff in carrying out daily activities; delegates assignments, monitors progress and takes corrective actions as necessary to ensure success; ensures employees have the appropriate tools and facilities to carry out their assignments.
Provide support, oversite, and supervision for the following RESG services: Conference operations, Transportation and logistics, Mail and central receiving, Physical records management, Operational support services
Coordinates the 4th District RESG Initiatives.
Environmental Health and Safety (EHS), 4D RESG policies and procedures.
Establishes and ensures compliance with performance/control standards and procedures for both in-house and contracted services, and measures and monitors progress to ensure targets are met.
Provides guidance on physical records storage, retention, and destruction; supports records and information requests as appropriate; engages outside services for use if necessary.
Develops and administers data/information mapping.
Performs other duties as assigned or requested.