Reserve Ambassador / Concierge (Remote)

Turner Enterprises Inc.•Raton, NM

1d•Remote

About The Position

As a Reserve Ambassador / Concierge, you will be the face of guest services, representing Vermejo’s commitment to curating exceptional and personalized experiences for every guest. This dynamic role combines superior concierge services, comprehensive knowledge of our unique offerings, and proactive engagement to exceed guest expectations. You will also be responsible for overseeing external vendors by providing clear feedback and training, facilitating cross-training opportunities, conducting periodic site inspections, and ensuring timely and accurate processing of vendor invoices. You will actively promote and book guest reservations, activities, spa treatments, and dining experiences, utilizing sales techniques to enhance revenue through thoughtful upselling and cross-promotions for multiple properties within the collection. You will develop a comprehensive understanding of Vermejo’s offerings and use this knowledge to guide guests in crafting unforgettable stays, maintaining active and personalized communication from initial booking through departure. You will manage guest itineraries and correspond with guests via phone and email to customize experiences, serving as a friendly and knowledgeable point of contact for guests during their stay. You will work closely with Activities, Transportation, Food & Beverage, Spa, and Front Desk teams to synchronize guest experiences, communicating itinerary changes promptly and taking initiative to ensure seamless service. You will take ownership of guest interactions and follow up proactively to ensure a flawless experience, regularly engaging with guests to gather feedback and resolve any concerns. You will organize and design diverse guest events, from intimate brunches and lively barbecues to festive holiday celebrations, managing logistics, liaising with internal operational teams, and ensuring every occasion is memorable. All other duties as assigned. This is not a management or supervisory position.

Requirements

High school diploma or general education degree (GED).
Excellent communication skills, both verbal and written.
Proficiency with Microsoft Office, Word, Excel, and Power Point.
Strong interpersonal skills with the ability to build rapport and provide exceptional service to guests.
Flexibility to work various shifts, including weekends and holidays.
You’ll need to present documentation establishing both identity and employment authorization within three days of hire pursuant to federal law.

Nice To Haves

Education in hospitality or related field
Experience working in a luxury hospitality
Proficiency in computer systems and hotel management software

Responsibilities

Overseeing external vendors by providing clear feedback and training, facilitating cross-training opportunities, conducting periodic site inspections, and ensuring timely and accurate processing of vendor invoices.
Actively promoting and booking guest reservations, activities, spa treatments, and dining experiences. Utilizing sales techniques to enhance revenue through thoughtful upselling and cross-promotions for multiple properties within the collection.
Developing a comprehensive understanding of Vermejo’s offerings and using this knowledge to guide guests in crafting unforgettable stays. Maintaining active and personalized communication from initial booking through departure.
Managing guest itineraries and corresponding with guests via phone and email to customize experiences. Serving as a friendly and knowledgeable point of contact for guests during their stay.
Working closely with Activities, Transportation, Food & Beverage, Spa, and Front Desk teams to synchronize guest experiences. Communicating itinerary changes promptly and taking initiative to ensure seamless service.
Taking ownership of guest interactions and following up proactively to ensure a flawless experience. Regularly engaging with guests to gather feedback and resolve any concerns.
Organizing and designing diverse guest events, from intimate brunches and lively barbecues to festive holiday celebrations. Managing logistics, liaising with internal operational teams, and ensuring every occasion is memorable.
Performing all other duties as assigned.