Reservations Supervisor
About The Position
MV Transportation is seeking a Reservations Supervisor for proposed business to supervise a large Reservations department. The successful candidate will assist with managing, counseling, training, and scheduling Reservations staff, manage daily operations of the Reservations Department, and monitor performance management of Reservationists through coaching and documenting progressive discipline measures. This role requires the ability to proficiently utilize a windows-based Reservation software system, interact with clients and other providers and staff to ensure high-quality service delivery, and utilize Microsoft-based software for data entry and analysis of business information. The supervisor will ensure performance benchmarks are met and completed within established deadlines, research and respond to customer complaints, and maintain the highest standards of excellence in appearance and attitude.
Requirements
- Prior supervisory experience required; preferably within a call center environment.
- Ability to handle escalated client reservation issues.
- Able to work in a fast-paced environment.
- Excellent communication and decision-making skills.
- Excellent verbal and written communication skills.
- Must have the ability to proficiently utilize a windows-based Reservation software system.
Nice To Haves
- Experience GoTo Connect is a plus.
- Experience with RideCo for paratransit and On-Demand scheduling is a plus.
- Bilingual in Spanish is a plus.
- Experience using Language Line is a plus.
Responsibilities
- Assist with managing, counseling, training, and scheduling Reservations staff.
- Manage daily operations of the Reservations Department.
- Monitor performance management of Reservationists through coaching and documenting progressive discipline measures.
- Interact with clients and other providers and staff to ensure high-quality service delivery.
- Utilize Microsoft-based software to do a combination of data entry and analysis of business information.
- Ensure performance benchmarks are met and completed within established deadlines.
- Research and respond to customer complaints.
- Maintain the highest standards of excellence in appearance and attitude.
Benefits
- Pre-employment drug test and background check after receiving a conditional offer of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
