Full-Time Reservations Sales Specialist (14 Month Contract)

Four Seasons Hotels and Resorts•Toronto, ON

8d•Remote

About The Position

Four Seasons Hotels and Resorts is seeking a Full Time Reservations Sales Specialist for a 14-month contract to join their Corporate Worldwide Reservations & Revenue Team. This role is a temporary, fully remote, full-time position working 35 hours per week. The specialist will act as a trusted advisor, providing highly personalized service via email, chat, and phone to understand guest needs and recommend/book Four Seasons experiences. They will also provide support for pre-arrival reservations and assist valued guests. The role reports to the Supervisor, Contact Centre and involves interactions with internal stakeholders.

Requirements

Ability to learn quickly and adapt to a fast paced and often changing environment.
Self-motivated and uses sound judgement when interacting with clients and colleagues.
Demonstrates a pleasant, courteous, efficient and professional manner in writing or on the telephone as needed.
Enthusiastic, positive, friendly attitude.
Reliable and flexible.
Proven consultative sales skills (including up selling and cross selling).
Proven ability to overcome objections.
Exceptional customer service skills.
Excellent interpersonal skills.
Superior written and verbal communication skills.
Skilled in use of computers and the Internet.
Efficient typing skills (minimum 30-40wpm).
Excellent attendance and adherence to schedules.
High School graduate and some college or university courses completed.
1 – 2 years Email and Telephone Customer Service experience in an inbound call centre environment.

Nice To Haves

Post-secondary diploma preferable.

Responsibilities

Use a consultative sales approach to identify guests’ needs and make relevant, personalized recommendations and answer questions guests have.
Actively seek opportunities to recommend additional services that add value to the guest experience.
Book reservations ensuring a high degree of accuracy.
Clearly explain rates, availability and cancellation policies pertaining to the reservation.
Respond to customer service inquiries in a professional, personalized manner.
Liaise with hotels on behalf of guests and travel professionals.
Meet or exceed established quality and productivity goals.
Provide support through chat.