Reservations/Rapid Response Sales Agent

Horseshoe Bay Resort•Horseshoe Bay, TX

21h•Onsite

About The Position

As a Reservation Sales & Rapid Response Agent, you are the primary voice of Horseshoe Bay Resort. You will handle a high volume of incoming inquiries, converting them into confirmed reservations for accommodations, dining, and resort activities. Your goal is to provide a seamless, professional booking experience that builds excitement for our guests and members while maximizing resort revenue.

Requirements

High School Diploma or GED required
Exceptional verbal and written communication skills; ability to present information clearly to guests and internal teams.
Strong computer skills, including Microsoft Office and the ability to quickly learn proprietary resort software.
Ability to remain calm and effective in high-pressure, fast-paced situations.
Basic competency in calculating percentages, discounts, and stay totals.
Regularly required to sit, talk, and hear.
Occasionally required to stand, walk, reach, and lift up to 25 lbs.

Nice To Haves

6–12 months of related experience in a call center or hospitality environment preferred.

Responsibilities

Manage incoming calls with professional etiquette; convert inquiries into room, restaurant, and activity reservations (Golf, Spa, Tennis, Transportation).
Accurately convey rate and package information to protect resort revenue yields.
Maintain precise documentation of amenity bookings to provide guests and members with accurate, comprehensive itineraries.
Perform precise tabulation of bookings and handle clerical duties, including follow-up calls to confirm guest details.
Assist Group Reservation Coordinators with overflow tasks and work cross-functionally to resolve guest issues.
Engage in continuous training with Property Management Systems (PMS) and amenity booking software.
Maintain a clean workspace and handle sensitive guest information with strict confidentiality.