Reservations OTA & Distribution Account Coordinator

Guest Services•Naples, FL

77d•$23•Remote

About The Position

The Reservations OTA & Distribution Account Coordinator supports management of third-party distribution channels, including Online Travel Agents (OTAs), hotel wholesale partners, and experience resellers. The role assists with inventory, listings, and account setup while serving as a day-to-day point of contact for partners and units.

Requirements

High School Diploma.
Minimum of at least 18 years of age.
Computer proficiency with the ability to utilize Microsoft Office programs as well as Property Management System (PMS) and booking software.
Strong attention to detail with demonstrated organization skills and the ability to manage multiple tasks and platforms concurrently.
Excellent interpersonal, administrative, telephone and other communication skills.
Strong customer service abilities; actively looks for ways to assist customers and coworkers
Ability to sit at a desk in front of a computer for the entire workday in a dedicated quiet workspace.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Lifting, carrying, and pushing up to 15lbs., occasionally up to 30 lbs. (seldom).
Occasionally stoop, kneel, or crouch.

Nice To Haves

Prior experience in hospitality, travel or e-commerce preferred.

Responsibilities

Serve as primary point of contact for established OTA, wholesale & experience partners.
Communicate with partners on account requirements, updates, and operational needs.
Assist with maintaining accurate inventory, availability, and product details as well as to process updates to rates, restrictions, blackout dates, and listing content as directed.
Ensure consistency of information, images, amenities and descriptions.
Assist with new account setup including necessary documentation, system buildout and platform configurations.
Verify live listings for accuracy.
Regularly audit existing accounts for accuracy & compliance.
Identify inaccuracies and recommend corrections.
Assist is maximizing listing quality through improved descriptions, images and platform features.
Assist in reporting related to listings, performance, and reviews.
Develop a full working knowledge of the company brand and each individual unit including but not limited to location website, room/campsite types & rates, buildings, amenity information, tour information, boat rental types/pricing, hours, location information, policies/rules, fees and ADA specifications.
Assist unit managers and call center with facilitating customer complaints and refunds.
Communicate effectively with management on all unit related functions.
Represent the company in a professional and positive manner at all times.
Maintain and enhance the company’s image when interacting with clients, guests, associates and vendors.