Reservations Manager
About The Position
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. We require a full-time Reservations Manager to join our Revenue & Sales team in the daily management and success of 13 properties. This role offers an opportunity to collaborate with cross-functional teams and contribute to the overall efficiency and revenue growth of our properties.
Requirements
- Previous experience in reservations, guest services, or hospitality is preferred.
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
- Ability to prioritize tasks, manage time efficiently, and meet deadlines.
- Familiarity with online travel agency platforms and practices.
- Proficiency in using reservation systems and property management software.
Responsibilities
- Work closely with the Revenue Manager to ensure accuracy of OTA bookings in PMS by implementing & enforcing a checks system.
- Track payments owing, refunds, rate adjustments & cancellations to ensure revenue is being maximized.
- Work closely with the sales team to ensure group bookings are executed properly.
- Work closely with each property’s guest service teams to resolve any reservation related issues promptly and effectively.
- Produce daily, weekly & monthly revenue reports.
- Coordinate & invoice promotional stays with our marketing team.
- Work closely with the accounting department to ensure gift card reconciliation & funds transfers are correct.
- Manage staff booking requests.
- Manage Reservation & Group Coordinators.
- Load and update rates, promotions, and packages into the reservations system as required.
- Other duties as assigned.
Benefits
- Generous staff discounts at all our properties
- Family and friends discount at Basecamp properties
- Free access to the Everwild Nordic Spa
- Discounts on food & beverage at Rhythm & Howl
- Company paid staff events.
- Room for advancement in our growing company
- Be part of western Canada's fastest-growing hospitality brand
- A hands-on people focused Basecamp culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
