Reservations Manager
About The Position
In this position, you will manage a team of Sales and Communications Agents that work directly with individual and group guests, both in advance of arrival and while in house. You will lead by example, directing the team to establish strong product and destination knowledge, maintain benchmark standards and prepare the operational teams to ensure seamless and thoughtful stays for arriving guests. With the Commercial team, you will achieve sales targets, maximize efficiencies to optimize revenue opportunities and will serve as a technical expert on a variety of systems that provide the infrastructure for Room and Dining sales. As a technical expert you will ensure the fulfilment of various brand partnership programs, distribution activities and will lead a variety of financial / PCI tasks with the Finance department.
Requirements
- 3-5 Years luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing strongly preferred.
- Ability to motivate and train a team of call center sellers to achieve revenue targets and maintain brand and Forbes 5 star standards.
- Able to provide unwavering customer service, strong personal presentation.
- Ability to analyze, prioritize, organize, multi-task and follow up with a strong sense of urgency.
- Excellent interpersonal and communication skills, both in person and by telephone.
- Strong working knowledge of computers including but not limited to Microsoft 360, Salesforce and Opera PMS.
- Must be able to work all shifts including AM, PM, weekends and holidays.
- Fluent in English.
- Legal work authorization for employment in the United States required.
- Continuous sitting for majority of the shift.
Nice To Haves
- Luxury Hotel/Resort experience in Reservation Sales, Front Office, Sales and Marketing
Responsibilities
- Manage a team of Sales and Communications Agents.
- Direct the team to establish strong product and destination knowledge.
- Maintain benchmark standards.
- Prepare operational teams to ensure seamless and thoughtful stays for arriving guests.
- Achieve sales targets with the Commercial team.
- Maximize efficiencies to optimize revenue opportunities.
- Serve as a technical expert on systems for Room and Dining sales.
- Ensure the fulfillment of brand partnership programs and distribution activities.
- Lead financial / PCI tasks with the Finance department.
Benefits
- FREE Medical and Dental insurance for you and your eligible dependents.
- Career growth opportunities both within Four Seasons Hotel Boston and worldwide with our company.
- Complimentary room nights program at other Four Seasons Hotels and Resorts.
- Complimentary meals at our employee cafeteria.
- 401k participation with company matching program.
- Complimentary Life insurance.
- Vacation & Paid Sick Time Off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
