Reservations Manager

The Newbury Boston•Boston, MA

1d•Onsite

About The Position

The Reservations Manager and Revenue Analysis works directly with the Director of Revenue to maximize hotel revenue through daily management of room inventory, pricing, and reservations processes. In this role you will help develop and recommend room rates and selling strategies to optimize the best mix of business through multiple distribution channels with emphasis on in-house contribution. In addition, this position will be responsible for driving analysis, compiling reports and developing models to support better decisions across the business.

Requirements

Three to four years of prior experience in a related position in a luxury 5 star hotel preferred
College degree in hotel or business administration highly preferred
Knowledge of the principles and practices within the Revenue Management/Sales & Marketing profession; This includes experimental knowledge required for management of people, complex problems and efficient sales activities
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence others
Ability to make decisions with only general policies and procedures for guidance
Strong computer literacy -- particularly with Opera, Delphi, IDEAS, NAVIS, and Microsoft Office
Must effectively manage and adhere to strict daily/weekly/monthly deadlines.
Extensive proficiency in Excel, Word, and PowerPoint required and ability to manipulate data essential
Attention to detail required.
Ability to operate in a team environment.
Excellent written and verbal communication skills
Excellent interpersonal skills and demonstrated maturity.
Ability to manage multiple tasks and responsibilities at once.

Responsibilities

To manage the daily operations ensuring efficient, accurate, and courteous reservation services
To maintain constant communication with the Sales/Marketing and Front Office Departments regarding room status
To supervise the reservations staff with concentration on training and development
Empower, coach and recommend discipline as appropriate
To implement reservation sales programs, monitor results and direct the operations in a manner fitting The Newbury Boston culture and brand standards.
To monitor and control inventory levels in the Hotel's Property Management System as implemented by the Director of Revenue Management and communicate daily to the Reservations Staff
To create guidelines to measure and maintain selling skills, conversions and upselling
To monitor group blocks, allotments and ensure rooming lists are received and entered in a timely manner
Reconcile group room blocks in Opera with numbers in Delphi
To respond to any guest or customer concerns and ensure solutions are in the best interest of the guest and the hotel
To delegate and monitor the progress and completion of all work
To complete all payroll reports and ensure adherence to the monthly expenses
Support Director of Revenue in proactive and accurate maintenance and management of all systems: Opera PMS Lodgiq/Ideas RMS, Synxis/Navis CRS and Delphi Sales and Catering Systems.
Support Director of Revenue in reports and presentations for required ownership, hotel and regional leadership reporting.
Validate required data entry for daily, weekly and monthly reports used for monitoring performance against budget, forecast and proforma.
Assist Director of Revenue in preparing short and long-term forecasts.