Reservations Manager in Training

Beyond Grad•Washington, DC

23d

About The Position

The placement opportunity includes the following departments and positions: Department: Rooms Division Position: Orientation Duration: 0.5 month Job Description: You will receive orientation to the company and local community and includes learning about our company’s customers, culture, business strategies, etc.; learn about payroll schedules and payroll tax withholding; local training area, housing options, apartment complexes and transportation options; meet key contacts and other employees; receive computer training on company systems; receive orientation to local community including cultural centers, volunteer opportunities, local sporting events, and entertainment venues. Orientation is scheduled to take up to one month and takes places concurrently with the first phase of training. Department: Rooms Division Position: Reservations MIT Duration: 3 months Job Description: You will learn reservation computer system; reservation procedures; learn to process all incoming reservations via rooming lists, mailed or in -house correspondence; learn group booking process, credit policies, room forecasts; learn to obtain necessary information from guest and enter into computer system; learn techniques for sales and upselling; learn process for travel agent bookings, revenue reporting systems, transient sales procedures, room allocation strategies; room rates, room inventory and occupancy terms, sold -out strategies, internal communication process with the sales department, and reservations reporting methods. Department: Rooms DivisionPosition: Front Desk Agent Duration: 5.5 monthsJob Description: You will learn the front desk computer system; check -in and check -out procedures; promoting the Preferred Guest Program; cashier responsibilities; maintaining a house bank and making a deposit and accurate report of receipts daily; group arrivals procedures, guest room assignment, and control; walk over procedures; hourly house counts; sell -out controls; room key controls; room up -selling techniques; resolve guest concerns. Department: Rooms Division Position: Housekeeping Supervisor Duration: 3 months Job Description: You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling room, turndown, mini -bar and linen attendants; provide training, coaching and counseling for better performance; learn to supervise performance of all team members; produce schedules for employees in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; review assignments of employees and make adjustments; manage administrative functions in accordance with established standards; evaluate, coach, counsel and provide leadership support.