Reservations Group Coordinator

The Christie Lodge•Avon, CO

6d•$25 - $31•Onsite

About The Position

Responsible for working with and educating Christie Lodge owners on the benefits of their timeshare week(s) so they receive the highest possible value. Processes reservations for Christie Lodge owners, rental guests, and group business in a friendly, efficient, informative, and professional manner. This position is a dual role, supporting both reservations and group coordination functions equally. This role ensures accuracy in booking, effective communication, and contributes to revenue optimization while delivering a high level of guest and owner service. This position works closely with the Reservations Manager and supports group business, optimizes inventory, and contributes to overall revenue strategies.

Requirements

High School Diploma or equivalent is required.
Previous reservations or hospitality experience required
Strong reservations sales and customer service skills
Ability to multitask and balance both high-volume reservations and group coordination duties
Excellent organizational skills and attention to detail
Strong written and verbal communication skills
Ability to problem-solve and make sound decisions independently
Comfortable using reservation systems, extranets, and Microsoft Office programs
Ability to analyze availability, booking trends, and group pickup
Team-oriented with ability to collaborate across departments and leadership
Regularly required to sit; stand; walk; climb stairs; bend; use hands to finger/wrist and hand motions for typing; reach with hands and arms; see, speak and hear.
Must be able to see differences in widths and lengths of lines such as those on graphs.
Work effectively in a stressful and changing environment.
Communicate well (verbally and in writing) with others.
Effectively deal with guests, customers and visitors.
Accept constructive criticism from supervisors.
Change activity frequently and cope with interruptions.

Nice To Haves

Experience with group reservations, room blocks, or hotel sales support preferred

Responsibilities

Answer incoming calls and emails in a timely, professional manner, meeting department service standards
Process reservations for owners and rental guests with a high degree of accuracy
Utilize sales techniques to convert inquiries into bookings and maximize revenue opportunities
Provide detailed knowledge of accommodations, amenities, owner benefits, and local area offerings
Identify upsell opportunities and promote available inventory, packages, and promotions
Handle reservation changes, cancellations, and guest concerns in accordance with company policies
Maintain accurate reservation records, phone logs, and documentation
Return voicemails and guest inquiries within established timeframes
Review daily reservations to ensure accuracy and completeness
Maintain high call quality and compliance standards
Coordinate all aspects of group reservations, including room blocks, rooming lists, and reservation accuracy
Serve as the primary point of contact for group organizers and internal departments
Input, manage, and update group blocks within reservation systems
Monitor group pickup and communicate performance and adjustments as needed
Manage cut-off dates, inventory adjustments, and block utilization to support revenue goals
Process and verify rooming lists, ensuring accuracy and timely updates
Prepare and send group confirmations, reports, and pre-arrival communications
Coordinate group needs with Front Desk, Housekeeping, and other departments to ensure seamless execution
Assist with group deposits, billing coordination, and adherence to contract terms
Maintain organized records of all group bookings and correspondence
Collaborates with the Reservations Manager on group strategy and inventory management
Complete assigned administrative tasks including emails, confirmations, contracts, and system updates in a timely and accurate manner
Assist with management of third-party booking channels and extranets
Support departmental opening and closing procedures as assigned
Maintain flexibility with scheduling to support business levels
Keep work areas clean, organized, and presentable
Conduct oneself in a professional manner in both appearance and communication
Handle confidential information with discretion
Assist with updating SOPs and departmental procedures
Ability to handle guest concerns and difficult situations in a calm, professional, and solution-oriented manner
Support special projects and additional duties as assigned