Reservations Group Coordinator

Peregrine Hospitality•Napa, CA

19h•Onsite

About The Position

This position is responsible for working side by side with Sales, Catering and Convention Services related to group room bookings. Essential Functions Must adhere to the company’s Service culture – 4 Keys to creating guests for life. Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort. Must participate in all resort required meetings and trainings. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.

Requirements

At least 2 years of progressive experience in a resort or a related field in a similar capacity.
Strong communication skills and ability to multitask is a must.

Responsibilities

Enter rooming lists into Passkey and HMS.
Make changes to group reservations as needed.
Audit group contracts in HMS-Synxis and Paskey.
Group billing based on Contract and Resume instructions.
Manage group blocks in Passkey, HMS and Synxis.
Send out weekly reports to Sales and Catering alerting them of Cut off dates.
Send out reports to group meeting planners.
Manage group cancellations and no shows.
Attend preconvention and group resume meetings weekly.
Audit rooming lists for Duplicate reservations.
Update Revenue Management on Group blocks that may be at risk due to lack of pick-up or Room Type oversell.
Answer all incoming calls promptly, in an attentive, courteous, and efficient manner.
Answer guest inquiries about resort services, facilities, and hours of operation.
Monitor daily sales activity and alert front office team of sold out nights, group status and possible problem situations.
Post no-show revenue daily, if required at property.
Abide by all resort policies and safety rules.
Perform other duties as requested by management.