Reservations/Front Desk Agent

Panhandle Getaways • Panama City Beach Fl, FL

4d • Onsite

About The Position

Panhandle Getaways is seeking a Front Desk Agent and Reservations Agent to join our guest services team in Panama City Beach. This role is focused on vacation rentals rather than a traditional hotel property, making experience in short-term rentals, hotels, resorts, or resort management highly relevant. You will be the primary point of contact for guests, handling in-person and phone interactions, and will be crucial in driving bookings, managing reservations, and ensuring a high-quality guest experience. The position operates in a fast-paced environment, involving handling reservation calls, guest inquiries, booking modifications, and issue resolution, while coordinating with internal teams to ensure smooth operations.

Requirements

• High school diploma or equivalent required
• 1 to 2 or more years of customer service, hotel, hospitality, or reservations experience preferred
• Experience in short term vacation rentals, hotels, or resorts strongly preferred
• Strong communication and problem solving skills
• Highly organized and detail oriented
• Ability to multitask and perform well in a fast paced, high call volume environment
• Comfortable using reservation systems, property management software (PMS), and payment platforms
• Professional, positive, and team oriented attitude
• Ability to handle high call volume and guest interactions with confidence

Responsibilities

• Answer inbound reservation calls and respond to guest inquiries promptly and professionally
• Assist guests with booking, modifying, and managing vacation rental reservations
• Provide excellent customer service before, during, and after guest stays
• Resolve guest concerns efficiently while maintaining a calm, professional demeanor
• Process payments and keep reservation records accurate in company reservation and property management systems
• Check out customers purchasing items from front desk and general store areas, handling transactions accurately and efficiently
• Coordinate with housekeeping and maintenance teams to support guest needs
• Maintain strong attention to detail in all guest communications and bookings
• Uphold company policies, procedures, and service standards at all times

Benefits

• Health, dental, and vision insurance
• Generous 401(k) match
• Paid time off and holidays
• Competitive pay with growth opportunities
• Stable, locally owned company with strong community roots
• Work with one of the largest vacation rental portfolios in the area, over 900 homes
• Supportive, fast paced team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED