Reservations Desk Clerk - Evenings & Weekends

The Southern Baptist Theological Seminary•Louisville, KY

2d•Hybrid

About The Position

The Reservations Desk Clerk will support the functions of the Front Desk by processing guest reservations, requests, and supporting the hotel administrative staff. The person in this position will also support the customer service and inquiries of residents in Student Housing. This is a year-round position.

Requirements

Above average customer service skills
Able to multitask
Basic computer skills
Above average math skills
Effectively and confidently deal with stressful situations
Maintain a professional appearance and attitude
Abide by the standards and guidelines set forth in the Policy Manual
Must have flexibility to work evenings, weekends, and holidays when needed.

Nice To Haves

At least one year in the customer service, sales or hospitality industry
Some accounting experience

Responsibilities

Be personable and interact with everyone that walks into the lobby
Stand for long periods of time if necessary
Respond to emails
Communicate with other employees and departments on campus
Accurately process guest reservations & check guests in and out of the Hotel
Process guest payments
Run the night audit (if applicable)
Answer telephone calls
Professionally and promptly address guests’ concerns and questions, including taking requested items to a guest room
Maintain a clean and professional work environment
Inspect cleanliness and orderliness of hotel rooms
Inspect cleanliness and orderliness of missionary housing
Take inventory of front desk supplies
Participate in daily activities of the Student Housing Office including: answering phones, responding to walk up questions and requests, taking maintenance requests
Performs other duties as may be assigned by supervisor.