Reservations Assistant Manager - Amangiri
Aman•Almena-District 4, KS
•Onsite
About The Position
The Assistant Reservations Manager supports the Reservations Manager in overseeing daily reservations operations while ensuring exceptional guest service, revenue optimization, and adherence to Aman standards. This role assists in supervising the reservations and PBX teams, supporting sales initiatives, and maintaining strong interdepartmental communication to maximize resort performance.
Requirements
- Excellent verbal and written communication skills.
- Advanced computer proficiency; Opera PMS preferred.
- Strong organizational, multitasking, and time-management abilities.
- Ability to work independently and collaboratively.
- High attention to detail and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
Responsibilities
- Supervise Reservations and PBX colleagues to ensure service standards and policies are upheld.
- Assist with daily departmental reports, correspondence, and audits.
- Support monthly departmental meetings and ongoing team communication.
- Maximize room revenue through upselling and conversion strategies.
- Ensure accuracy of commissions and follow up as needed.
- Handle wholesaler requests and bookings.
- Provide group reservations support for Events and Sales & Marketing teams.
- Act as backup for site inspections and perform Manager on Duty shifts when required.
- Assist with development of resort collateral, website content, and promotional materials.
- Support special events, promotions, and marketing initiatives.
- Oversee Reservations and PBX team members.
- Conduct regular coaching, feedback, and productivity reviews.
Benefits
- Competitive benefits
- Exciting international career opportunities
- Aman Global Complimentary Night Program
- Access and discount on Food & Beverage Outlets at Amangiri
- Aman Retail and Spa Treatment discount
- Uniform provided
- One meal is provided per shift
- 401k plan available after 1 year of service with partial match
- Free Vision, Dental and Life Insurance
- Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
