Reservations and Communications Agent
About The Position
The Agent is part of the Reservations Team who is responsible for ensuring the accurate execution of room reservations for our guests. This role involves completing room reservations for any given time period, understanding available accommodations, rates, and special services. The Agent will properly code all reservations according to rate type, source, travel agent, and special requests. A key part of this role is understanding a potential guest's needs for room accommodations and participating in problem-solving situations, while keeping the Reservations Manager informed. The position also requires utilizing the guest recognition program for maximum accuracy and recognition, and using the computer system for retrieving, updating, and inputting room reservations. Other tasks or projects as assigned by hotel management and staff may also be part of the responsibilities.
Requirements
- Fluent English required.
- Successful candidate must possess legal work authorization in the United States
Nice To Haves
- Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include some evenings, weekends and holidays.
- High attention to detail and customer service skills.
- Candidates must have excellent personal presentation and interpersonal skills.
- Clear and welcoming speaking voice.
Responsibilities
- Complete room reservations for any given time period knowing what types of accommodations, rates and special services are available.
- Ability to properly code all reservations as to the rate type, source, travel agent, and special requests.
- Reason what a potential guest is looking for in room accommodations and participate in problem solving situations while keeping the Reservations Manager well informed.
- Utilize the guest recognition program to ensure maximum accuracy and recognition.
- Utilize the computer system in retrieving, updating and inputting room reservations.
- Perform other tasks or projects as assigned by hotel management and staff.
Benefits
- Discounted housing available
- Employee Travel Program!
- Medical, dental and vision insurance for you and your family
- 5 Weeks PTO
- Retail, spa and F&B discounts
- Free Employee Cafeteria meals
- Free uniform dry cleaning
- Discounted/transferable ski passes
- Free ski storage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
