Reservations Agents

Spire Hospitality • Winter Garden, FL

10d • Onsite

About The Position

In this role, you'll warmly welcome our guests and provide exceptional service throughout their booking experience. You and the entire reservations team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests inquire about a stay. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Requirements

• High school diploma or its equivalent
• One year of Front Desk experience in hotels preferred.
• Previous training or experience with maintaining professional and friendly phone etiquette and customer service.
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel

Nice To Haves

• Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Fetch, Reveinate.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Provide guests with accurate information about the hotel, facilities, property features and benefits, systems, processes, sales techniques, special promotions, and local area attractions.
• Participate in and comply with all training and reservation programs, such as upselling and cross-selling, to maximize revenues.

Benefits

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• medical
• dental
• vision
• pet discount program
• identity theft protection
• pre-paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long-term disability
• paid time off
• wellness programs
• wonderful hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED