Reservations Agent @ Rodeo Dunes

Roggen, CO

1d•Onsite

About The Position

As a Reservations Agent, you help shape each guest’s time at Rodeo Dunes from the very beginning. You will plan and coordinate golf, lodging, dining, and other experiences, making sure every detail is clear, accurate, and set up to carry through once the guest arrives. This role sits at the center of the guest experience and connects directly to how each stay comes together.

Requirements

High school diploma required
Clear communication and a professional, approachable way of working with guests and teammates
Attention to detail, organization, and follow through
Ability to manage multiple priorities and stay focused during busy times
Comfort working through questions, solving problems, and making decisions
Familiarity with Microsoft Office, including Outlook, Word, and Excel
Willingness to learn reservation systems such as Agilysys and other resort tools
Comfort working with numbers and reservation details
A professional presence in how you communicate and represent the resort
Flexibility to work evenings and weekends as needed

Nice To Haves

college degree preferred
Experience in hospitality, golf, or a reservations environment is helpful

Responsibilities

Book golf, lodging, dining, and other resort experiences by phone and email
Provide clear, accurate information about the property, offerings, and policies
Answer and direct calls using a multi-line phone system, supporting both future and in house guests
Build and maintain guest profiles and reservation details
Review reservations to ensure accuracy and completeness
Complete follow up and reservation documentation in a timely and consistent way
Support Group Reservations and assist with Founder Reservations when needed
Stay familiar with the property, including courses, lodging, dining, and surrounding area
Assist with data entry and administrative tasks as needed
Identify opportunities to improve accuracy and efficiency within the process
Additional duties as assigned