Reservations Agent
About The Position
Every unforgettable stay starts with one conversation. Before guests experience our pools, restaurants, beautiful guestrooms, and legendary hospitality, they meet you. We're looking for a Reservations Agent who loves helping people, solving problems, and creating exceptional first impressions. Whether you're assisting a family planning a vacation, a couple celebrating a special occasion, or attendees arriving for a major convention, you'll help ensure every guest begins their experience with confidence and excitement. If you're friendly, detail-oriented, and enjoy turning questions into reservations, we'd love to meet you.
Requirements
- Previous hotel reservations, front desk, call center, or hospitality experience preferred.
- Excellent communication skills with a warm, engaging phone presence.
- Strong computer skills and the ability to learn reservation and property management systems quickly.
- Exceptional attention to detail and organizational skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Strong problem-solving skills and a genuine passion for guest service.
- Flexible availability, including evenings, weekends, and holidays as business demands require.
Responsibilities
- Answer incoming reservation calls and respond to online inquiries in a professional, friendly, and timely manner.
- Book individual room reservations while identifying opportunities to upsell room types, packages, and resort amenities.
- Provide accurate information regarding accommodations, dining, amenities, promotions, and local attractions.
- Modify, cancel, and confirm reservations while maintaining accuracy.
- Assist guests with special requests and ensure important details are communicated to hotel operations.
- Maintain a thorough knowledge of room types, rates, availability, and resort offerings.
- Meet individual and team performance goals for quality, productivity, and guest satisfaction.
- Collaborate with Front Office, Sales, Revenue Management, and other departments to provide a seamless guest experience.
Benefits
- Complimentary team member meals during your shift.
- Free parking.
- Resort and hotel travel discounts.
- Career growth opportunities with CoralTree Hospitality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
