Reservations Agent - La Concha Resort

The Condado Collection•San Juan, PR

10d•Onsite

About The Position

The Condado Collection is a collection of hospitality properties in Puerto Rico, ranging from classic and modern luxury hotels to restaurants and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico, with a history dating back to 1958. Representing the fun "Latino Chic" lifestyle, it offers elegant amenities and a popular nightlife to all guests. Our goal is to create experiences and inspire journeys not only for our guests but also for our workforce. We are confident that our team members are key to providing passionate and authentic service. Let's build a collection of memories together!

Requirements

Direct telephone sales skills
Working knowledge of the reservation 3-step sales process
Experience with multi-brand selling
Basic knowledge of MS word and Excel
Enthusiastic and motivated
Strong communication skills
Detail oriented and accurate in work

Responsibilities

Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner
Answer all phone calls promptly
Handle all incoming faxes and reply to them in a courteous manner
Process and respond to reservation requests efficiently and effectively
Handle reservation requests from other departments
Understand the hotel's cancellation policy
Understand the hotel's no-show policy
Understand the hotel's credit policy
Be aware at all times of the selling status, rates, packages and groups coming into the hotel
Ensure you have a complete understanding of PMS system
Understand how the Group Sales department and Front Desk relate to the Reservations Department
Support the Sales team in making follow-up calls to corporate