Reservations Agent
Auberge Collection•Meadows of Dan, VA
9h•$18•Remote
About The Position
Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences.
Requirements
- Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
- Ability to create professional business letter correspondence.
- Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
- Ability to work cohesively with other departments and co-workers as part of a team.
Responsibilities
- Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
- Assisting and ensuring effective guest challenge resolution. Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
- Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
- Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.
Benefits
- Free Parking
- Free Team Member Cafeteria
- Holiday Pay
- Team Member Stay Program
- 50% off F&B + Spa
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
