Reservations Agent

Pyramid Global Hospitality

19h

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to the Virginia Guesthouse Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike. We’re building a team that’s as welcoming and dynamic as the guests we’ll serve. Whether you’re an experienced hospitality professional or just starting your career, you’ll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment. If you’re passionate about hospitality and ready to shape the guest experience from day one, join us—and be part of something special at the Virginia Guesthouse. What you will have an opportunity to do: We are looking for a highly engaging, customer focused individual to join our team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Reservations Agent serves as a primary point of contact for guests seeking accommodations and related services. This role is responsible for accurately processing reservations, optimizing room inventory, and delivering a warm, knowledgeable, and service-driven experience that reflects the hotel’s brand standards. The Reservations Agent works closely with the Front Desk and Sales teams to maximize occupancy, rate integrity, and guest satisfaction. If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting

Nice To Haves

• Previous hotel or resort experience preferred
• Bilingual in English and Spanish preferred

Responsibilities

• Receive and process guest reservations via phone, email, and online channels
• Provide accurate information regarding room types, rates, packages, policies, and amenities.
• Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
• Act as the primary Rooms Controller, managing daily room inventory, availability, and restrictions.
• Maintain guest profiles and reservation notes with attention to detail
• Ensure clear communication and alignment with Sales Department regarding group bookings
• Provide coverage at the Front Desk as business levels require
• Route incoming calls through the PBX system, ensuring accurate and timely call distribution
• Communicate effectively with Front Desk, Sales, and Housekeeping teams regarding arrivals, special requests, and group needs
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
• Maintains a strong familiarity of the hotel and surrounding area.
• Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
• Interacts with all hotel staff in a polite and respectful manner.
• Other duties as assigned.

Benefits

• Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
• In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED