Reservations Agent

Brasada Ranch•Bend, OR

3d•Remote

About The Position

Love What You Do, Everyday. Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon. Each day, you're surrounded by panoramic views of the towering Cascade Peaks while being a part of a passionate, award-winning hospitality team. Working alongside other top-of-their-game individuals, you'll be dedicated to delivering, creating, and celebrating extraordinary guest experiences in an awe-inspiring setting. The Perks The views are pretty incredible. So are the people who work here. Our team truly is the heart and soul of Brasada Ranch, and they're the reason we win awards like Conde Nast Traveler's #4 Best Resort in the Pacific Northwest and Travel + Leisure's #5 World's Best. We know our people are instrumental to our success, so we offer competitive pay, great staff perks, and a culture that encourages fulfillment at work and in life. That's why Brasada Ranch is proud to offer our employees the following benefits: Medical, Dental and Vision company sponsored benefit package available to full-time employees 401k with company match Tuition reimbursement program Free golf privileges Seasonal Family Pass to the athletic center & pool Employee discounts at all restaurants, spa services, and retail One complimentary trail ride with Brasada Trails Perks up to $600 annually via Flex-Rewards program Not to mention, a variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ. Plus, a few generous raffles thrown in for good measure. Role Description As a member of our Guest Services team, you are the most important ambassador of Brasada. You have the most contact with guests and therefore have the greatest opportunity to ensure that their vacation with us is flawless. You will be expected to have the ability to hit the ground running and quickly become an expert on Brasada and all of our offerings. The purpose of this position is to interact with our guests and ensure they have a great experience prior to arriving and when staying at the resort. This person is also responsible for responding to guest calls or inquiries about room reservations, to provide information and reserve rooms for guests coming to the resort. The Reservations Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their expectations. Agents will be well versed in promotions, events, pricing, and sales strategy to meet the guest's request.

Requirements

Previous guest service and reservations experience preferred.
Previous call-center experience preferred.
High school Diploma/GED preferred.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Excellent computer and typing skills are required.
Excel and Word proficiency desired.
Excellent listening and comprehension skills required.
Flexible schedule includes mornings, early evenings, holidays, weekends, and extended hours as business dictates.

Responsibilities

Answer incoming calls and assist with reservations, confirmations, room need requests, and questions.
Explain resort products, service and other information about the resort as requested.
Sell, process and enter and confirm room reservations using selling techniques and strategies.
Trips to property for additional knowledge and on-site support / concierge services may be required as designated by management.
Maintain knowledge of current resort events, activities, hours of operation as well as dining options currently available.
Greet guests warmly and perform registration procedures.
Provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate.
Verify payment for stay including incidental costs by obtaining credit information.
Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
Use supervisor/manager support when necessary.
Answer incoming calls within 3 rings with appropriate greeting.
Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
Accurate accounting of cash bank assigned to each agent.
Post charges to guest accounts as designated.
Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
Perform additional responsibilities and duties as assigned.

Benefits

Medical, Dental and Vision company sponsored benefit package available to full-time employees
401k with company match
Tuition reimbursement program
Free golf privileges
Seasonal Family Pass to the athletic center & pool
Employee discounts at all restaurants, spa services, and retail
One complimentary trail ride with Brasada Trails
Perks up to $600 annually via Flex-Rewards program
A variety of company-wide celebrations, like our end-of-season bash, holiday party, and scramble golf tournament/BBQ.
Plus, a few generous raffles thrown in for good measure.