Reservation Agent - part-time

HR_RH • The Blue Mountains, ON

1d • Onsite

About The Position

Scandinave Spa Blue Mountain is seeking a Reservations Agent who is enthusiastic about providing a thoughtful, professional, and hospitality focused booking experience for guests reserving services at our Spa.

Requirements

• Previous experience in reservations, call center, or guest-facing roles is an asset.
• Flexibility to be able to work days, evenings, weekends and holidays.
• Strong verbal and written communication skills.
• Working knowledge / experience using Microsoft Office systems (Word, Excel and Outlook).
• Ability to remain calm, focused, and professional in a fast-paced phone environment.
• Sales awareness and confidence in guiding guest decisions in a respectful manner.

Responsibilities

• Answer incoming phone calls promptly and professionally, maintaining a calm and welcoming tone.
• Create, modify, and cancel reservations with accuracy and attention to detail.
• Guide guests through booking options to support informed and confident decisions.
• Protect guest privacy and handle sensitive information with discretion.
• Respond to voicemail messages and emails in a timely and courteous manner.

Benefits

• A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for guest service excellence.
• Complimentary employee and spouse/friend access to the Thermal Journey throughout employment.
• Complimentary massage treatment after three months.
• Complimentary passes for the Thermal Journey for friends/family each year.
• Boutique and Bistro discounts.
• Employee pricing for massage services.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed