Reservations Agent

Pyramid Global Hospitality • Oklahoma City, OK

13d

About The Position

The Reservations Agent is responsible for creating, modifying, and canceling guest reservations. Agents are required to send out confirmation emails, answer guest questions, resolve guest concerns, and access guest's requests. This individual must also process group, travel agent, company, internet and FIT reservations, including processing rooming lists and routing payments properly.

What you will be doing:
Answer guest questions and offer information and assistance.
Answer telephones according to Pyramid Global Hospitality standard.
Communicate with other departments to fulfill guest needs.
Maintain work area neat and organized.
Report all unsafe conditions immediately.
Update information in the computer systems as needed (i.e., post charges).
Complete other duties as assigned by supervisor to include cross training.
Attend all mandatory meetings.
Follow checklist for required duties and timelines.

Requirements

• Flexible availability
• High School diploma is required
• Previous reservations experience is beneficial; preferably in a hotel/resort.
• Ability to work in a fast-paced environment.
• Fluent in English; able to speak, read, and write
• Excellent communication skills for phone or in-person interactions
• Customer-centric attitude
• Computer proficiency to learn and utilize the resort’s property management system.

Nice To Haves

• college degree preferred

Responsibilities

• Create, modify, and cancel guest reservations.
• Send out confirmation emails.
• Answer guest questions and resolve guest concerns.
• Process group, travel agent, company, internet and FIT reservations.
• Process rooming lists and route payments properly.
• Answer telephones according to Pyramid Global Hospitality standard.
• Communicate with other departments to fulfill guest needs.
• Maintain work area neat and organized.
• Report all unsafe conditions immediately.
• Update information in the computer systems as needed (i.e., post charges).
• Complete other duties as assigned by supervisor to include cross training.
• Attend all mandatory meetings.
• Follow checklist for required duties and timelines.

Benefits

• Competitive wages
• People-first culture
• Health insurance
• Retirement savings
• Growth opportunities
• Paid time off
• Festive environment
• Perks & discounts

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED