Reservations Agent

West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) • Edmonton, AB

9d • Onsite

About The Position

The Reservations Agent is responsible for answering incoming reservations calls and accommodating guests in a quick, accurate, and efficient manner.

Requirements

• Experience working in customer service reservation related field.
• Excellent Customer Service and Communication skills.
• A professional telephone etiquette with excellent problem-solving skills.
• Basic computer and typing skills with experience in Microsoft Office programs such as Word, Excel, and Outlook.
• Must be able to pass a basic security clearance.

Responsibilities

• Making reservations for the Fantasyland Hotel and answering incoming calls.
• Providing information to callers regarding room rates, amenities, and packages offered by the hotel, as well as general inquiries about the mall, the various mall attractions, and other concerns.
• Printing arrivals lists daily while checking for errors, packages, room blocks, duplicate bookings, and any other discrepancies.
• Posting and refunding deposits, preparing confirmation letters, registration cards, and other duties as required.
• Adhering to call quality standards to consistently achieve high audit scores.
• Upselling room types, packages, and add-ons to maximize revenue opportunities
• Coordinating with Front Office and other departments to ensure smooth guest arrivals and accurate handling of special requests

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees