Reservations Agent

Sonesta Hotels•Chicago, IL

18h•Onsite

About The Position

Reservations Agent assists customers with the planning and booking aspect of their vacation or stay. They may support customers in person, on the phone, online or a combination of these. They answer customers' questions, make travel suggestions and book rooms and tickets.

Requirements

High School diploma or equivalent required.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Experience with Microsoft Office required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.

Nice To Haves

One year of previous hotel experience or related experience preferred.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Opera systems experience strongly preferred.

Responsibilities

Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.
Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
Manage all emails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.