Reservations Agent

Auberge Collection•Johns Island, SC

16h•Remote

About The Position

Embark on a journey of refined hospitality as a Reservations Agent, where every interaction becomes an artful orchestration of bespoke experiences. This role involves responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers. You will also be assisting and ensuring effective guest challenge resolution, working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible. Additionally, you will be ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests, and upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

Requirements

Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
Ability to create professional business letter correspondence.
Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
Ability to work cohesively with other departments and co-workers as part of a team.

Responsibilities

Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers.
Assisting and ensuring effective guest challenge resolution.
Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible.
Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.