Reservations Agent- Coeur d'Alene Resort

Coeur d'Alene Resort•Coeur d' Alene, ID

3d•Onsite

About The Position

Be the first friendly voice guests hear as you help them plan their perfect stay. Our resort offers luxury accommodations and unforgettable experiences. We are looking for a detail-oriented Reservation Agent to join our front desk team and assist guests in booking their stays with ease and professionalism.

Requirements

Previous experience in reservations or customer service preferred
Strong communication and interpersonal skills
Attention to detail and accuracy
Ability to multitask in a fast-paced environment
Proficiency with reservation software and basic computer skills
Friendly and professional demeanor

Responsibilities

Respond promptly and courteously to reservation inquiries via phone, email, and online systems
Assist guests with booking rooms and special requests
Provide detailed information about resort accommodations, packages, and policies
Maintain accurate reservation records and update systems accordingly
Coordinate with other departments to accommodate guest needs
Handle billing and payment processing as needed

Benefits

Employee meals
Free parking
Uniforms provided with in-house laundry service
20% discount at all resort restaurants
10% discount at participating local businesses
Free daily cruises (subject to availability)
Discounted room and golf rates
Medical, dental, vision, and life insurance (available to full-time employees after 60 days)
Access to an on-site clinic exclusive to resort employees with benefit coverage
Flexible reimbursement plan
401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment)
Paid Time Off: After 6 months: 7 days, After 1 year: 10 days, After 2–4 years: 15 days, After 5+ years: 20 days
Holiday Pay: Time and a half for hours worked on Thanksgiving and Christmas