Reservations Agent

Pyramid Global Hospitality

11d•$16 - $16

About The Position

Reservations Agent Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. The Reservations Agent is responsible for providing exceptional service while efficiently handling all guest room reservations, inquiries, and requests. This position plays a key role in ensuring a positive first impression for future guests by offering accurate information, professional communication, and a genuine commitment to service. The Reservations Agent upholds Dellshire Resort’s standards of hospitality and assists in maximizing room revenue through effective selling techniques and attention to detail.

Requirements

High school diploma or equivalent required; hospitality or business coursework preferred.
Minimum 1 year of experience in hotel or resort reservations, front desk, or customer service role preferred.
Strong communication and interpersonal skills, both verbal and written.
Proficiency in Microsoft Office and property management systems (Opera, SynXis, or similar).
Excellent organizational skills and attention to detail.
Ability to multitask and remain calm under pressure in a fast-paced environment.
Professional appearance and demeanor.
Flexibility to work weekends, holidays, and evenings as required by business needs.
Other duties as assigned by Manager.

Responsibilities

Answer incoming calls, emails, and online reservation inquiries in a professional and courteous manner.
Accurately process reservations, changes, and cancellations according to resort policies and procedures.
Promote the resort’s amenities, special offers, and packages to enhance the guest experience and maximize revenue.
Provide detailed information about room types, rates, availability, and resort facilities.
Maintain accurate records of all reservations and guest communications within the property management system.
Communicate special requests and booking details to appropriate departments.
Work closely with the Front Office and Sales teams to ensure seamless guest experiences and accurate room inventory.
Assist with group reservations, corporate bookings, and travel agency inquiries as needed.
Verify and process payment information accurately and securely.
Follow all reservation policies regarding guarantees, deposits, no-shows, and cancellations.
Handle guest concerns and escalations professionally, ensuring prompt resolution or referral to leadership.
Uphold Dellshire Resort’s brand standards, service values, and commitment to excellence.