Reservationist

Transdev • Quincy, MA

33d • $20 - $21 • Onsite

About The Position

Transdev in Quincy, MA is hiring an in-person Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.
Transdev is proud to offer:
• Competitive compensation package of minimum $20.00/hour – Maximum $21.00/hour

Benefits include:
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High school diploma or equivalent, such as GED, required
• 2 years reservationist or customer service experience preferred.
• Computer literate
• Excellent communication and listening skills
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work flexible schedules as needed
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Nice To Haves

• 2 years reservationist or customer service experience preferred.

Responsibilities

• Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations
• Following the established script to ensure proper trip bookings
• Checking eligibility status of customer and trip(s) being requested
• Verifying that trips are within the service area using available tools
• Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service
• Responding to “Where’s my Ride” inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues
• As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch
• Working with dispatchers and schedulers to resolve any issues, including recording of denials
• Other duties as required

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard, 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees