Reservationist

The Omega Institute•Rhinebeck, NY

7h•Hybrid

About The Position

A Reservationist works in a fast-paced environment, answering phones and selling various programs/workshops for Omega’s Rhinebeck campus and off-site locations, while focusing on customer service and supporting Omega’s mission and values.

Responsibilities

Answer and complete calls in a timely fashion, without sacrificing customer service
Provide accurate information about Omega, our courses and facilities, in a positive and courteous manner
Register program participants in courses, housing and transportation accurately, meeting special needs when possible
Use independent discretion on a daily basis to make customer service decisions, including exceptions to balance due dates
Proof set-up and website information
Make discretionary decisions on cancel policy
Reconcile financials at the end of the day
Provide continuing customer service while program participants are on campus
Maintain information and workstations efficiently
Other job responsibilities as deemed necessary by supervisor

Benefits

Health, dental, vision, and life insurance
Retirement savings plan (403b)
Generous paid time off, including vacation, holidays, sick, and personal days
Employee assistance program (EAP) for mental health and well-being support
Flexible and hybrid work options (available for most positions):
April–October (campus open for guest season): Hybrid work schedule
November–March (campus closed): Remote work from home
Complimentary lunch in the Dining Hall during workdays
Discounts in Omega’s Café, Bookstore, and Wellness Center
Daily classes in yoga, meditation, and tai chi (open to Omega participants and staff)
Special classes and community gatherings (exclusive to staff)
One complimentary catalog workshop per year, plus discounts on any additional catalog workshops
Amenities include Long Pond lake (kayaking/boating), tennis, pickle ball, and basketball courts, hiking trails, gardens, and more