Reservationist - Hesperia
About The Position
Why Work For US: Day 1 Benefit Eligibility Competitive Medical, Dental and Vision Health Insurance 401K with company match Career Advancement Opportunities Core Competencies / Responsibilities Respond to incoming calls for reservations within a 2-minute maximum hold time Responsible for verifying passenger eligibility, processing trip requests, modifying existing reservations and cancelling future trips utilizing the Trapeze Pass Scheduling Software Application Communicate effectively with Dispatch & Supervisor(s) Critical thinking & problem solving to help client’s complete reservations Perform trip revisions Provide general information and customer service feedback Accurately complete all reports; Strict adherence to Keolis and client policies and procedures Ensure Outstanding Customer Service is provided to SCAT clients Other duties as assigned Please note: Job duties or specific job title could vary; where covered by a collective bargaining agreement the provisions of that agreement may prevail.
Requirements
- High School Diploma or Equivalent
- Knowledge of the service area
- Must be able to communicate effectively
- Ability to communicate effectively on all levels
- Able to use multi-line phone system
- Employment contingent upon passing pre-employment drug and alcohol screen.
- Also, contingent upon receiving a favorable background check.
Nice To Haves
- Previous clerical, data entry, customer service experience preferred but not required
- Computer Literate using a Windows-based computer operating system
- If applying for a safety sensitive position, it may require a physical examination.
Responsibilities
- Respond to incoming calls for reservations within a 2-minute maximum hold time
- Responsible for verifying passenger eligibility, processing trip requests, modifying existing reservations and cancelling future trips utilizing the Trapeze Pass Scheduling Software Application
- Communicate effectively with Dispatch & Supervisor(s)
- Critical thinking & problem solving to help client’s complete reservations
- Perform trip revisions
- Provide general information and customer service feedback
- Accurately complete all reports
- Strict adherence to Keolis and client policies and procedures
- Ensure Outstanding Customer Service is provided to SCAT clients
- Other duties as assigned
Benefits
- Day 1 Benefit Eligibility
- Competitive Medical, Dental and Vision Health Insurance
- 401K with company match
- Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
