On-Site Reservationist - Sage Lodge
Columbia Hospitality•Pray, MT
•$21 - $22•Onsite
About The Position
The Reservationist is a multitasking role responsible for responding to inquiries and assisting guests in making hotel, lodging, dining, and spa reservations. This role utilizes sales and suggestive selling techniques to drive occupancy and revenue increases. Reservationists directly support the Front Office Team and Sales & Marketing Team with group bookings, VIP reservations and more.
Requirements
- Minimum 1 year customer service experience preferred
- Must have valid driver license
- Previous PBX/Multi-line phone experience in hospitality strongly preferred
- Strong verbal & written communication skills required
Responsibilities
- Operates the PBX equipment by answering incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests in accordance with established standards.
- Responds to inquiries and assists guests in making reservations for all facets of the hotel, including, but not limited to lodging, dining, and spa.
- Uses suggestive selling techniques to sell room upgrades and hotel services in order to increase occupancy and revenue.
- Assists the Sales & Marketing Team by entering group bookings and VIP reservations.
- Receives, sorts and distributes guest mail, messages and faxes.
- Maintains confidentiality of all guest information and pertinent hotel data.
- Keeps accurate and complete records of reservations, messages and other required information.
- Assists fellow Front Office team members when possible and appropriate.
Benefits
- Hourly Pay Range: $21 to $22 per hour DOE
- Tip/Tip Pooling Eligible
- Get Paid Daily
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Referral Bonus
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities
- Task Force Work Opportunities
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
