Reservationist

Transdev • San Jose, CA

5d • $22 - $24

About The Position

Reservationist Transdev in San Jose, CA is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: CBA Position Starting Pay of $22.48/hour with progression to $24.37 at 5 years. (Union Collective Bargaining Agreement) Benefits include: Vacation: 1 week ( 40 hours) paid vacation after 1 full year of service 2 weeks (80 hours) paid vacation after 2 full years of service 3 weeks (120 hours) paid vacation after 5 full years of service 4 weeks (160 hours) paid vacation after 20 full years of service Paid Sick Leave: 5 days accrued per year of employment Medical, dental, and vision benefits available following 60 days of employment, life insurance, 401k, and 10 paid company holidays. All Benefits are subject to Union Collective Bargaining Agreement Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

• High school diploma or GED required.
• 2 years reservationist or customer service experience.
• Computer literate
• Excellent communication and listening skills.
• Subject to a DOT drug testing and physical if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Must be able to work shifts or flexible work schedules as needed.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• Answer customer calls and input ride information using a computerized scheduling system.
• Enter new customer information and changes into the system.
• Data entry into spreadsheets and databases.
• Communicate late vehicle service and verifying “No Shows” with customers.
• Resolve service-related complaints.
• Create daily route maps of the reservations for the drivers.
• Other duties as required.

Benefits

• CBA Position Starting Pay of $22.48/hour with progression to $24.37 at 5 years.
• Vacation: 1 week ( 40 hours) paid vacation after 1 full year of service 2 weeks (80 hours) paid vacation after 2 full years of service 3 weeks (120 hours) paid vacation after 5 full years of service 4 weeks (160 hours) paid vacation after 20 full years of service
• Paid Sick Leave: 5 days accrued per year of employment
• Medical, dental, and vision benefits available following 60 days of employment, life insurance, 401k, and 10 paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees