Reservation Service Agent

The Jefferson Hotel•Richmond, VA

8d•$15 - $17•Onsite

About The Position

The Jefferson Hotel is seeking a polished and service-driven Reservations Agent to join our Front Office team. This full-time position plays a key role in delivering exceptional guest service through efficient reservation management and professional guest interaction. The ideal candidate is highly organized, personable, and committed to ensuring a seamless guest experience from the moment of inquiry through arrival.

Requirements

Must be available to work any day of the week, including weekends and holidays, with flexible shifts scheduled between 9:00 AM and 8:00 PM.
Prior reservations, front desk, or customer service experience in a hospitality environment is preferred.
Must possess excellent verbal and written communication skills and demonstrate professionalism in guest interactions.
Proficiency in using computers and reservation systems; ability to accurately process bookings and manage reports.
Must demonstrate a courteous, guest-focused approach with a keen attention to detail.
High school diploma or equivalent required.
Strong computer and telephone skills; ability to multitask and prioritize in a fast-paced environment.
Positive attitude, reliable attendance, and a team-first mindset.
Ability to maintain confidentiality and professionalism at all times.

Nice To Haves

Additional hospitality or customer service training is a plus.
Previous experience with hotel reservations systems preferred but not required.

Responsibilities

Manage hotel and dining reservations, including phone, email, and online booking platforms.
Assist with guest inquiries regarding room types, rates, availability, special packages, and hotel services.
Process reservation changes, cancellations, and amenity requests promptly and accurately.
Support the Front Desk team during high-traffic periods, including check-in and check-out assistance.
Generate daily shift reports and support billing processes as required.
Provide warm, professional, and efficient service to all guests, callers, and colleagues.
Maintain detailed knowledge of hotel offerings, packages, promotions, and events.
Accurately record and confirm guest reservation details using hotel systems.
Handle special requests and communicate guest preferences across relevant departments.
Coordinate with Housekeeping, Concierge, and Food & Beverage teams to ensure seamless service delivery.
Assist with general administrative tasks and ensure all records are up to date and error-free.
Resolve guest concerns or escalate appropriately while maintaining a positive guest experience.