Reservation Sales Representative - Part Time - San Diego Zoo Wildlife Alliance

San Diego Zoo Wildlife Alliance • San Diego, CA

2d • Hybrid

About The Position

The Reservation Sales Representative sells SDZWA products for Admission, Memberships, Tours and Programs. This position reports to Reservation Sales Supervisor. Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests. Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives. Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.

Requirements

• Must be at least 18 years of age and able to work any day of the week, including weekdays, weekends, and holidays.
• Prior experience in sales, customer service or telemarketing (call center preferred) involving customer contact required.
• Able to operate moderately complex computer software programs.
• Must have basic mathematical knowledge and acumen to process payments.
• Demonstrated ability to handle complex interpersonal situations with a high level of tact and diplomacy.
• Able to communicate effectively both orally and in writing.
• Demonstrated ability to handle multiple tasks in an efficient manner.

Nice To Haves

• Bilingual Spanish language skills preferred.

Responsibilities

• Services incoming calls in a sales and customer service call center, selling SDZWA products for admission, membership, tours and programs, booking reservations, processing payments and fulfilling ticket requests.
• Provides excellent customer service per established standards in every member and guest interaction inspiring visitation in support of our mission and vision to ensure all wildlife thrives.
• Solicits allies through donations on every applicable call in support of our mission and vision to ensure all wildlife thrives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED