Reservations Agent (PM Shift)

CORAL HOSPITALITY, LLC • Young Harris, GA

8d • Onsite

About The Position

Brasstown Valley Resort & Spa is seeking a Reservation Sales Agent who is passionate about hospitality and creating exceptional guest experiences. As the first point of contact for many guests, this role involves showcasing the resort's offerings and assisting guests in finding suitable accommodations. The position is ideal for someone friendly, organized, and energized by providing outstanding customer service, looking for a rewarding career in hospitality with a supportive team and beautiful surroundings.

Requirements

• A positive, friendly personality with a genuine passion for helping others.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professionalism, dependability, and a team-first attitude.
• Confidence using computers and learning new software.
• Previous hotel, hospitality, reservations, front desk, or customer service experience is preferred.
• Experience with Opera PMS and Microsoft Office is a plus.
• This position is for the PM shift, with specific hours to be determined based on business needs. Flexibility in scheduling is required.

Nice To Haves

• Experience with Opera PMS and Microsoft Office

Responsibilities

• Welcome guests by phone and respond to reservation inquiries with warmth, professionalism, and enthusiasm.
• Assist guests in selecting the accommodations that best fit their needs while creating memorable first impressions.
• Accurately process new reservations, modifications, and cancellations using our property management system.
• Promote room upgrades, resort packages, and special offers that enhance the guest experience.
• Process group reservations and rooming lists with exceptional attention to detail.
• Monitor waitlists and maximize reservation opportunities.
• Maintain knowledge of resort accommodations, amenities, dining, spa services, recreation, and local attractions so you can confidently assist guests.
• Follow established rate guidelines and reservation procedures.
• Refer guests to sister properties or nearby hotels when accommodations are unavailable, ensuring every caller receives exceptional service.
• Collaborate with the Front Office team to provide a seamless guest experience.
• Help maintain accurate reservation records and reports.

Benefits

• Flexible scheduling
• Competitive pay
• Comprehensive benefits package
• Free employee meals during your shift
• Employee discounts throughout the resort
• A welcoming, team-oriented work environment
• Opportunities for professional growth and career advancement within Coral Hospitality

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed