Reservation Sales Agent (FT) (AM/PM)
About The Position
The Reservation Sales Agent enthusiastically provides callers with information on room rates, packages, availability regarding room types, amenities regarding the property and the surrounding area while always striving to acquire the highest rate possible. Acquires and provides a comprehensive, accurate, and up-to-date knowledge of our company to provide guests information based on their needs while exceeding their expectations. Answers guests' questions with patience and empathy, following through any situation or complaint to ensure resolution of the issue and customer satisfaction. Commits to company pursuit of excellence in service and of entrepreneurial, sales-focused culture. Understands and is able to explain room types, rates, parking, charges, taxes, amenities of the resort, and billing to our guests. Performs additional duties and responsibilities as directed by the leadership team.
Requirements
- High school diploma or GED.
- At least 3-12 months of relevant experience and/or training (or at least 1 year if no educational background).
- A combination of experience, education, and/or training may be substituted for either requirement.
- Availability to work on weekends and holidays is required.
- Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
- Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift.
- Ability to lift up to 25 lbs.
Nice To Haves
- Previous similar position in a hotel, or similar business entity preferred.
Responsibilities
- Provides callers with information on room rates, packages, and availability.
- Provides information on room types, amenities, and the surrounding area.
- Strives to acquire the highest rate possible.
- Acquires and provides comprehensive, accurate, and up-to-date knowledge of the company.
- Answers guest questions with patience and empathy.
- Follows through on situations or complaints to ensure resolution and customer satisfaction.
- Commits to company pursuit of excellence in service and an entrepreneurial, sales-focused culture.
- Explains room types, rates, parking, charges, taxes, amenities, and billing to guests.
- Performs additional duties as directed by the leadership team.
Benefits
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family, and friends
- Free Employee Parking and/or discounted MTS Pronto card
- Free Meals & Refreshments during working shifts
- Career advancement opportunities!
- Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
