Reservation Manager

Millennium Hotels and Resorts•Boston, MA

3d•Onsite

About The Position

As our Reservation Manager, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. You will help drive reservation performance, support revenue goals, and ensure operational excellence through effective reservation management and guest service.

Requirements

Passion for hospitality and delivering exceptional service.
Strong communication and interpersonal skills.
Ability to work independently while collaborating effectively with cross-functional teams.
Previous experience in hotel reservations, hospitality, front office, or customer service preferred.
Strong organizational skills and attention to detail.
Familiarity with PMS systems (e.g., Opera) and Windsurfer preferred.
High school diploma or equivalent required.

Nice To Haves

Associate or bachelor's degree in hospitality management, Business, or a related field preferred.

Responsibilities

Lead day-to-day operations, support team performance, and ensure service standards are consistently delivered.
Ensure accurate bookings and provide exceptional guest service.
Act as a key partner between departments, supporting collaboration, accountability, and results.
Drive performance through execution.
Lead with an entrepreneurial mindset, taking ownership of outcomes.
Ensure smooth, efficient operations aligned with brand standards.
Deliver consistent, high-quality results in a fast-paced environment.
Process Travel Agent & Group Commission on a monthly basis.
Manage daily reservation operations and booking activities.
Monitor room inventory, availability and rate accuracy across all booking channels.
Ensure reservations are entered accurately and processed in a timely manner.
Review group room blocks and coordinate with Sales Department regarding group booking.
Attend weekly revenue and sales resume meetings so that tentative bookings can be tracked and cut-off dates are being adhered to.
Deliver exceptional service rooted in passion for hospitality.
Anticipate needs and respond with a solutions-first mindset.
Create memorable, personalized experiences for every guest.
Work collaboratively across teams to achieve shared goals.
Communicate effectively and contribute to a positive work environment.
Maintain positive relationships with employees and encourage teamwork and professionalism throughout the Front Office.
Follow all company policies, safety standards, and procedures.
Maintain accuracy in processes, reporting, and documentation.
Uphold a culture of accountability and operational excellence.