Reservation Manager

Proper Hospitality Careers•Montauk, NY

7d•Onsite

About The Position

The Reservations Manager is responsible for maximizing room revenue, optimizing occupancy, and ensuring an exceptional pre-arrival guest experience. The ideal candidate combines analytical revenue management skills with a warm, personalized hospitality approach that reflects the intimate, high-touch nature of Montauk Yacht Club.

Requirements

3–5+ years of hotel reservations or front office experience
At least 1–2 years in a supervisory role
Strong knowledge of PMS/CRS systems (e.g., Opera, SynXis, or similar)
Understanding of revenue management principles and distribution channels
Excellent written and verbal communication skills
Detail-oriented with strong organizational and analytical skills
Proficiency in Microsoft Office/Google Workspace; reporting and forecasting skills

Nice To Haves

Experience in a luxury or boutique hospitality environment strongly preferred
Luxury guest service mindset
Revenue and commercial acumen
Leadership and coaching
Problem solving and decision making
Multitasking in a fast-paced environment
Professional, polished demeanor

Responsibilities

Oversee all reservations operations, including individual, group, and VIP bookings
Ensure prompt, professional, and personalized communication with guests via phone, email, and online channels
Anticipate guest preferences and coordinate special requests with Front Office, Housekeeping, and Guest Services
Maintain high standards for accuracy, service etiquette, and brand voice
Manage room inventory, rate plans, restrictions, and availability across all channels (PMS, CRS, OTA, GDS, brand website)
Implement pricing strategies in collaboration with Revenue/Leadership to maximize ADR, RevPAR, and occupancy
Monitor booking pace, market trends, and competitor rates
Forecast demand and prepare daily/weekly/monthly reports
Optimize channel mix and minimize overbookings and cancellations
Maintain data integrity within PMS/CRS systems
Ensure seamless integration between booking platforms and third-party channels
Develop and refine reservations procedures, scripts, and standards
Train team members on systems and luxury service expectations
Recruit, train, coach, and supervise reservations agents
Schedule staffing to meet demand
Foster a culture of accountability, collaboration, and guest-first service
Conduct performance reviews and ongoing training
Partner with Sales, Marketing, Front Office, and Housekeeping to support promotions, packages, and group business
Assist with contract loading and group blocks
Support pre-arrival planning for VIPs and special events