Reservation Coordinator

Compass Group•New York, NY

13d•$65,000 - $75,000•Onsite

About The Position

The Reservation Coordinator – Conference Center – is responsible for delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting and event requests are fulfilled in a timely and efficient manner. Plan experience-based events and liaise with external vendors. Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Requirements

Proficient in Microsoft Office
Two years of planning experience in hospitality industry
Proactive mindset to anticipate and support changes in our business
Keep abreast of industry trends and share information with staff
Exceptional customer service abilities

Responsibilities

Develop and assist with a collaborative environment amongst TIAA members through events and personal introductions
Event Planning – ability to curate small and large events, which are directed to enhance workplace productivity and offer an experience-based workplace
Drive daily workplace operations in accordance with corporate workplace policies
Build relationships with various business divisions, executive office and assist with workplace related offerings
Ability to effectively communicate with the onsite operations team to ensure space is booked correctly
Effectively solve space or amenities-related issues to ensure an elevated user experience
Manage shared mailbox to ensure all queries are responded to in a timely manner and escalate all service-related matters to the onsite client.