Reservation Concierge

Hiatus Day Spa Med Spa•Austin, TX

20d•$15 - $17•Onsite

About The Position

The Reservation Concierge (RC) is the first point of contact for our guests and plays a vital role in ensuring a seamless, welcoming, and supportive experience. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to manage multiple priorities with grace and professionalism. This position reports to the Director of Operations and the Operations Manager.

Requirements

Exceptional verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency with computer systems and booking software
Ability to remain calm and professional under pressure.
Flexible availability, including evenings and weekends.
Passion for wellness, hospitality, and delivering a best-in-class guest experience

Nice To Haves

Previous customer service or call center experience preferred (hospitality, spa, or medical spa experience a plus).

Responsibilities

Serve as the primary point of contact for guests via phone, email, and other communication channels.
Assist guests with scheduling, rescheduling, and confirming spa and med spa appointments.
Provide accurate information about services, memberships, promotions, and policies.
Handle guest inquiries and resolve concerns promptly, escalating when necessary.
Maintain a professional, warm, and welcoming demeanor at all times to reflect the Hiatus brand.
Accurately document guest information and appointment details in the booking system.
Collaborate with team members and management to ensure a smooth guest experience.
Support sales efforts by recommending services, memberships, and retail products that align with guest needs.
Uphold confidentiality and compliance with spa/med spa policies and industry standards.