Reservation Center Associate
European Wax Center - Atascocita•Atascocita, TX
•Onsite
About The Position
As a Reservation Center Associate, you are the "Voice of Confidence." You aren't just answering phones; you are the first point of contact for guests looking to feel their best. Working out of our brand-new, beautiful Humble office (complete with windows, TVs, and your own dedicated workspace), you’ll be part of a high-energy team that keeps our centers humming.
Requirements
- A naturally confident, outgoing, and bubbly personality.
- A pleasant, professional phone voice and the ability to memorize standard responses to provide a consistent guest experience.
- A history of excellent attendance, a love for checklists, and a desire to take initiative.
- An eagerness to learn, receive coaching, and grow within the company.
Responsibilities
- Answer incoming calls with a bubbly, upbeat attitude that makes guests excited for their visit.
- Efficiently book, move, and manage reservations for multiple centers using our proprietary EWC terminology and scripts.
- Educate first-time guests on our "Free Wax" offers and help regular guests find the perfect time for their favorite services.
- Handle guest inquiries and complaints with patience, professionalism, and a focus on solutions.
- Participate in fun contests, games, and productive team meetings designed to keep the energy high and the training fresh.
Benefits
- Medical
- Dental
- Vision
- Paid Time Off
- Discounts on all EWC Products
- FREE Waxing services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
