Reservation and Concierge Agent
Algonquin Resort•Town of Saint Andrews, NB
•Onsite
About The Position
The Reservations Agent handles guest room and general reservations related inquiries, bookings, changes and cancellations for individuals and groups in a timely and professional manner. As well as being an ambassador for the hotel and surrounding area. As the engaging and anticipatory service you provide over the telephone will make our guests feel valued and reflect an exceptional hotel experience.
Requirements
- Previous customer service experience required
- Excellent computer skills required
Nice To Haves
- Post secondary education in Hospitality & Tourism Management preferred
- Previous working knowledge of OPERA an asset
- Previous resort hotel experience an asset
- Second language preferred
Responsibilities
- Respond to all guest inquiries consistently offering professional, friendly and engaging service
- Remain current on all information relevant to local and hotel services and offerings in order to appropriately respond to guest enquiries.
- Be a one stop shop, answering guest inquries, making dining reservations, taking in room dining orders, assisting with Tee Times.
- Assist guests with any concerns or issues they may be calling regarding. Ensuring to take all appropriate measures to defuse situations.
- Provides complete and accurate information on all resort offerings and facilities.
- Ensure room revenue is maximized by adhering to brand standards, property rate strategies and guidelines in order to increase occupancy and maximize revenues
- Follow reservations procedures and communicates information to other departments to ensure a positive guest experience
- Take ownership of internal communication system (GXP) ensuring requests are completed in a timely manner, and following up when service time expectations are not being met.
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
- Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations
- Ensures understanding of requirements during emergency procedures, and provides clear concise communication during any hotel emergency
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What This Job Offers
Career Level
Entry Level
Education Level
Associate degree
