RESERVATION ADVISOR (USA - EAST COAST) M/F

Relais & Châteaux

5d • $48,000 - $52,000 • Remote

About The Position

Under the responsibility of the Reservation Department Manager US, the Reservation Advisor assists Relais & Châteaux individual clients and travel agencies in creating memorable stays around the world. As a privileged contact, he/she advises, proposes and reserves unique experiences, with a high level of requirement and personalization, mainly for the North American market and occasionally for the European market.

Requirements

• Excellent written and oral command of English
• Significant experience in guest relations or commercial advice, ideally in the high-end, travel or hotel industry
• Organization skills
• Strong sense of customer service, listening skills and empathy
• Ability to handle requests with rigor, precision and attention to detail
• Ease in oral and written communication, team spirit
• Taste for human-sized environments and collective challenges
• Interest in global cultures and geography

Responsibilities

• Advise clients (BtoB and BtoC) wishing to book a stay within the Relais & Châteaux network
• Make reservations mainly by phone (incoming & outgoing calls) and by email
• Offer personalized itinerary according to clients’ needs
• Actively contribute to the development of revenue by achieving the set objectives (call duration, conversion rate, customer satisfaction…)
• Work closely with the East Coast Sales Manager to assist in handling travel agencies’ reservations managed in their portfolio
• Ensure careful and rigorous follow-up with VIP requests
• Manage group and seminar booking requests
• Ensure quality follow-up and efficient after-sales service: disputes, cancellation conditions, booking commissions…
• Provide regular reporting to management
• Use CRM and booking tools in compliance with established processes
• Participate in the improvement of internal procedures and in the rise in quality of the service

Benefits

• Exclusive internal program that allows teams to experience the Relais & Châteaux collection
• Access to curated partner offers related to lifestyle, well-being, and gastronomy
• Supportive, high-standard, and people-centric workplace
• Fostering both personal and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed