Researcher, AI Design

Salesforce•California - Remote, CA

1d•$148,500 - $260,100

About The Position

We're looking for a Lead Researcher, AI Design to help shape the future of intelligent, human-centered AI products at Salesforce. In this role, you'll drive foundational and applied research at the intersection of AI and design — helping our teams understand how people think, interact with, and trust AI systems. You'll work at the forefront of how we build AI experiences that are equitable, intuitive, and transformative.

Requirements

7+ years of experience in UX research, human-computer interaction, or a related field
Deep experience researching AI/ML products or complex technical systems
A strong portfolio demonstrating the impact of your research on product outcomes
Expertise across qualitative and quantitative research methods
Exceptional communication and storytelling skills — you can make nuanced findings accessible to any audience
Comfort with ambiguity and the ability to shape research strategy in fast-moving spaces
Experience collaborating with cross-functional teams in a large, matrixed organization

Nice To Haves

Experience with responsible AI, AI ethics, or trust and safety research
Familiarity with enterprise software or B2B SaaS environments
Advanced degree in HCI, cognitive science, psychology, or a related field

Responsibilities

Lead end-to-end research initiatives that inform the design and direction of AI-powered products and features
Partner closely with product design, engineering, and product management to translate research insights into actionable design decisions
Define and evolve research methodologies for emerging AI interaction paradigms — including conversational AI, generative AI, and agentic systems
Conduct generative and evaluative research using a range of methods (interviews, usability studies, surveys, diary studies, concept testing, etc.)
Synthesize complex findings into clear, compelling narratives for executive and cross-functional audiences
Mentor and support other researchers, raising the craft across the team
Champion ethical AI design and contribute to frameworks for responsible AI research